FAQ

You're bound to have plenty of questions when it comes to selling your own property – we realise this is something most people are doing for the first time.

This list of Frequently Asked Questions should cover most of the queries that are likely to come to mind. If there is something we haven't covered, please email us at [email protected]
Creating an account with us will give you access to our secure online portal, which handles all of the information and messaging facilities that you will need to communicate with your buyer and sell your property.
We have refined our sales process to make it as quick and easy as possible to market and sell your property through Griffin Residential. Our six-step upload process often takes no longer than 20 minutes to complete. Once your property is uploaded, we will check everything over before making the property available For Sale online.

A member of our team will review your property listing to make sure it is grammatically correct and free of any spelling mistakes. We will suggest any improvements that could make your listing more appealing to prospective buyers.

If you need some inspiration before writing your property description, read the descriptions used for similar properties on Rightmove.

Another way to make your property stand out is with a Rightmove Premium Listing.

All contact between buyers and sellers can be made via our online portal, which keeps your data and personal information private and secure. Our messaging service will store all of your correspondence under your unique username, which you will choose when setting up your account.

If you prefer to exchange email addresses and telephone numbers then you are free to do so. As soon as a viewing is arranged between a buyer and a seller, you will both receive an email confirming the time and date of the viewing. After the viewing your buyer will be sent a message asking for their feedback which will automatically be forwarded to you.

An Energy Performance Certificate (EPC) is a document provided by a government-approved assessor. The EPC displays an analysis of your property's construction features and existing heating systems, insulation and double glazing, to provide an energy efficiency rating from 'A' (most efficient) to 'G' (least efficient).
We need a valid EPC within seven days of your property being listed on Rightmove, after which time your property will be removed from Rightmove until an EPC is available.
An EPC is valid for 10 years from the date of issue. If you already have one you can upload it directly when adding your property.
You can also download a copy of an existing Energy Performance Certificate from the Government website www.epcregister.com.
We can provide an Energy Performance Certificate for your property for £90, by arranging for an accredited assessor to visit your property.

Yes. Our online agreement is non-exclusive, which means you can still list your property with a high street estate agent even if you upload it to our site.

Listing your property with more than one agent may mean that you pay a higher rate of commission if you do end up selling your property through a high street agent – make sure you check the small print before signing any agreements with a high street agent.

However, there are few real benefits to advertising with a high street estate agent, as they will list your property on the same sites that we list our properties on. The difference is that a traditional agent will still charge their 1-3% commission rate if they sell your property via Rightmove, Zoopla or PrimeLocation.com, whereas we will only ever charge our initial one-off payment of £195.

Yes, we do cover all areas of England, and most of Wales, Scotland and Northern Ireland. If you live in a particularly remote area, please call us on 0345 561 0050 or email [email protected]
All of our sales cover a listing on Rightmove, as well as Zoopla and On The Market, until your property sells, or if you decide to remove it.

Our lettings packages also cover a listing on Rightmove, Zoopla and On The Market for 3 months. If the property does not rent out within the 3 months, you can pay to extend for a further 3 months.

You can arrange viewings of your property as soon as your property goes Live.

From your Account Dashboard, click 'Properties I'm Selling' or 'Properties I'm Letting' and then click 'Edit Listing'. Make any changes you require, then remember to click the 'Save' button at the bottom of the page.

You are able to add/delete photos, floorplans or make changes to the price of your property.

Once your property is available on our website, you are able to make changes to your property description. Our residential sales team will need to check over the changes before approving them. If you have any queries, feel free to email us at [email protected] or call us on 0345 561 0050.

This is a marketing tool offered by Rightmove to make your property stand out. Your property advert is highlighted with a 'Premium Listing' red sticker and silver box. The asking price of premium-listed properties appears larger and bolder on the screen. Properties with premium listing also appear in a larger box with a highlighted background to make them stand out as much as possible.

When your property is uploaded to Rightmove it automatically achieves standard listing. Choosing Premium listing on Rightmove has a number of benefits:

  1. When you opt for premium listing you have more control over the images you use to promote your property. You can choose to show one larger static photo or several smaller ones on rotation.
  2. Properties with Premium Listing have an extended search radius, putting your property in front of buyers who may not have previously considered looking in your area
  3. When users are viewing lots of similar properties in a long list, the ones with Premium Listing are instantly recognisable. Rightmove suggests that properties with Premium Listing status receive 35% more online views than properties with standard listing status.

Rightmove Premium Listing costs £60 per property. This will give your property all of the premium features shown above.

You do not have to upload a floor plan to your property listing, but it can help prospective buyers to visualise the layout of your property, especially if this isn't immediately clear from the photos you have uploaded. Larger properties with several bathrooms may benefit from a floor plan, as they show which bedrooms have en suite facilities. Floor plans can also be useful for showing the position and size of utility rooms.

There are no hidden charges. once you've chosen your package, you will have access to everything you need to sell or rent your property with us.

Our other optional add-on features can all help to increase the visibility of your property and are designed to make your listing look as professional as possible.

If you live in a particularly large or rural property, and want to select one or more of our add-on services (such as professional photography), there will be an extra charge for additional costs incurred. We will always make you aware of any potential extra costs before arranging visits.

We offer multiple optional add-on features to help assist with selling or renting your property.

The Add-ons for our sales packages include:

  1. For Sale Board - £50
  2. Sales Progression - £125
  3. Energy Performance Certificate (EPC) - £75
  4. Professional Photography (10 photos) - £90
  5. Professional floor plan - £90
  6. Full Property Particulars - £90
  7. Virtual Tour - £150
  8. Premium Listing Rightmove - £60
  9. Premium Listing Zoopla - £60
  10. Premium Listing on both Rightmove & Zoopla - £95 (£25 discount)

The Add-ons for our lettings packages include:

  1. Tenancy Agreement - £25
  2. Tenant Referencing - £25
  3. Collection of first months rent and deposit registration - £35
  4. Professional Photography (10 photos) - £90
  5. Energy Performance Certificate (EPC) - £75
  6. Gas Certificate - £75
  7. Electricity Certificate - £75
  8. Premium Listing Rightmove - £60
  9. Premium Listing Zoopla - £60
  10. Premium Listing on both Rightmove & Zoopla - £95 (£25 discount)

To find out more about any of these extra features, please contact us on 0345 561 0050 or via our contact form.

We have been trading for over 30 years in the Southend and Castle Point residential property markets. Our experienced, professional team provides a personal touch to the online sales process, helping your sale go through as quickly and smoothly as possible.

Our property management system is set up to make it as straightforward as possible to negotiate the sale of your property. Buyers and sellers have complete transparency throughout the negotiation process, and our messaging service can handle all of the correspondence that may be needed to negotiate a sale.

Our offer system allows you to accept or decline an offer. You are also able to include an explanation for your reasons for declining an offer, or to add conditions to accepting an offer ie 'I was looking for a higher offer' or 'I will accept if we complete by 20 July'.

You will automatically be notified via email of any new offers on your property.

No. Your property listing will remain on our website until your sale has been completed.

Once you have accepted an offer, you can change your property's status. Simply log in to your account and set your property to 'Sold Subject to Contract'. We will then check over your buyer's proof of identity to make sure your sale can proceed.

No we do not carry out viewings. As a vendor, carrying out your own viewings gives you a chance to show off the best features your property has to offer, and also gives your buyer the opportunity to ask you detailed questions that an estate agent may not know the answer to. Most High Street Agents will expect homeowners to conduct their own viewings for this very reason.

Our online sales service currently covers England, Scotland, Wales and Northern Ireland.

Whilst choosing the average price may seem like the most sensible option, you should really list your property at the highest possible price you think it can achieve. This will give you a considerable amount of flexibility when it comes to negotiating on price with your buyer, and if it becomes clear that your valuation is too high (based on a lack of interest in your property) you can always lower it.

Our valuation page provides more guidance on the best way to accurately value your property.

You can edit the map location marker for your property when uploading or editing your property listing. To edit an existing listing, log in to your account and click on the 'Properties I'm Selling' button on the account dashboard. Then click 'Edit Listing' on the relevant property and scroll down to the interactive map. Click and drag to change the position of the location marker. Click 'Save' to update your listing with the new location.

You will be asked to upload your solicitor's details shortly after accepting an offer for your property. We will also ask your buyer to provide the contact details of their solicitor. Both of you can upload these using our online form. We will issue the Memorandum of Sale, thereby putting your Solicitors in touch with each other enabling them to begin the legal process.

When you decline an offer you will be asked to provide your reason(s) for doing so using the comments box provided. It is important to state your reason(s) for declining an offer as this could open the door to your prospective buyer making a higher offer, or another offer with more agreeable terms attached.

Simply create an account and contact the seller to make an offer on the property you're interested in. You will need to declare your buying position so that the seller can take this into account when considering your offer.

We always recommend viewing a property before making a formal offer.

Our calendar and appointment facility makes it easy to schedule appointments between you and the seller.

Once a viewing has been carried out, you will be asked to give any feedback you may have for the seller, including some indication of whether you are interested in making an offer on the property.

Our website is set up to allow offers from applicants who have arranged viewings using our booking system. If you have arranged a viewing directly using our message service, please call us on 0345 561 0050 so we can authorise you to be allowed to make an offer.

Alongside the basic information you will provide when setting up your account, we will also require copies of the following documents before a Memorandum of Sale can be issued.

  • Proof of identity (passport or driving licence)
  • Proof of funds (bank statement or mortgage offer letter). If you prefer to show these details to your Solicitor, we are happy to accept email confirmation from them.
  • Contact details for your Solicitor, name, address, email, telephone number.

We want to make the registration process as quick and easy as possible, so if you don't have access to a scanner you can send us a selfie or camera phone shot of you holding your passport, driving licence or utility bill next to a copy of a daily newspaper.

If you would still like one of our agents to verify your details, please speak to a member of our team on 0345 561 0050 or [email protected]

Yes. Once a payment has been made, an appointment will be made with a local assessor to provide you with a property verification and valuation.

Unfortunately we are unable to conduct face-to-face valuations, however we are more than happy to produce a desktop valuation report upon request. You can also use our instant online valuation tool.

Yes. In fact it is a legal requirement! A gas safety certificate must be renewed yearly and a copy must be given to the tenant on the day they move into your property.

We offer a full gas certificate service for landlords. You can add this as an optional extra when submitting your property.

Yes, an electricity certificate is a legal requirement. An electricity certificate must be renewed every 5 years and a copy must be given to the tenant on the day they move into your property.

We offer a full gas certificate service for landlords. You can add this as an optional extra when submitting your property.

Yes. You must provide a carbon monoxide detector if there is a gas boiler installed at your property. You must also install smoke alarms on each floor and arrange for them to be checked regularly.

Once you accept a tenant's application, you are able to change your property listing status to 'Let By'.

Absolutely! We want to save you as much time as possible, and we can work on your behalf to ensure the suitability of potential tenants. We always aim to complete these checks within 5 days, but this can be dependent on the tenant’s referees getting back to us. Tenant Referencing is an optional add-on at a charge of £25. this is however included in our Express Package.

You will need to show us photographic ID such as a driver's licence or passport, and also proof of address of the property.

Once your application has been accepted by your landlord, you will need to pay one month's rent in advance and a security deposit. These sums will need to be paid on the same day that you sign the agreement.

We can arrange for your deposit to be protected by The Deposit Protection Service (DPS). We will assign you your own login details for future use.

As of 1st February 2015, landlords must determine a new tenant's immigration status before the start of a tenancy. ID checks should be carried out on all tenants aged 18 and over by checking their passport and other documentation. Any British Citizen or holder of an EEA passport, has the right to rent in the UK. For more information on how to follow the procedures, please click here to find out more.